Privacy Policy
I respect your privacy and am committed to protecting your personal information. This policy outlines how I handle the data you share with me.
1. What Information I Collect
When you interact with my website, I may collect the following information:
Contact Information: If you sign up for my mailing list, I collect your name and email address.
Transaction Information: If you purchase merchandise, I collect the necessary shipping and contact details provided during the checkout process to fulfill your order.
2. How I Use Your Information
I use the information you provide solely to:
Keep you updated on my music, shows, and project news (only if you have opted in to my mailing list).
Process and ship your merchandise orders.
Provide customer support regarding your orders or inquiries.
3. Your Data Security
Your information is stored securely through my website provider, Bandzoogle. I do not sell, rent, or trade your personal information with third parties. I will only share your information with third-party service providers (such as print-on-demand services like Printful) exclusively for the purpose of fulfilling your orders.
4. Cookies
My website uses "cookies"—small text files stored on your device—to ensure the site functions correctly and to provide a better browsing experience. You can choose to disable cookies through your browser settings, though this may affect how the site functions for you.
5. Your Rights and Choices
Unsubscribing: Every marketing email I send includes a clear link to unsubscribe. You can opt-out at any time.
Access and Deletion: If you would like to know what information I have about you, or if you would like me to delete your information from my records, please contact me directly at autumnsage.email@gmail.com.
6. Changes to This Policy
I may update this Privacy Policy from time to time to reflect changes in my practice or for legal reasons. Any updates will be posted on this page.
Returns & Shipping Policy
I value the connection I build with every listener. Whether it’s through my music or the merchandise you choose to bring into your home, your experience matters to me.
Shipping Information
As each item is custom-printed for you upon order, please allow a short period for production before your item is dispatched. You will receive a tracking number via email once your order is on its way.
Shipping Times: Delivery times vary based on your location. Please check your confirmation email for the estimated arrival window.
International Orders: Please be aware that international shipments may be subject to customs duties or import taxes, which are the responsibility of the recipient.
Returns & Exchanges
Because my merchandise is printed on demand, I am unable to offer returns or exchanges for change-of-mind purchases or incorrect sizing.
However, your satisfaction is important to me. If your order arrives damaged, defective, or is not what you ordered, please reach out to me at autumnsage.email@gmail.com within 14 days of delivery. Please include your order number and a photo of the issue so I can resolve it for you as quickly as possible.
Caring for Your Merch
To ensure your Autumn Sage pieces last as long as possible, please follow the care instructions provided on the garment label. Gentle care keeps the textures and designs looking their best.